Our support services increase your staff’s efficiencies and productivity while mitigating your business pain and risks for one low, fixed monthly fee without any surprises, hidden costs or the hassle and expense of hiring your own full time it staff.
PCIT is a full service Managed Service Provider. We specialize in managing and maintaining your entire IT infrastructure. We don’t believe in break/fix service contracts because we don’t believe in waiting for your IT to break. We use the latest tools and technology to monitor the health of your company’s infrastructure and take a proactive approach in managing your infrastructure.
PCIT can help manage your Colocation services. We are a result-oriented IT service provider and will go above and beyond to support your business 24×7. Similar to our managed services offering, we are insistent on a proactive approach to managing your hardware and software needs. We’ll making your hosted infrastructure seemless to your company’s needs.
What is your recovery strategy when your office is flooded or there is fire damage? How long will it take to get your company back up? Will you and your employees work remotely or in a temporary space? These are all questions that we have answers to and have helped countless businesses in developing their disaster recovery strategy.
Our full service cloud offering can scale to meet any business needs. We provide all levels of hosted services from offsite backup and disaster recovery services to fully hosted virtual servers.
PCIT uses industry-awarded software such as LabTech and Connectwise to manage the health of your network 24/7. We deploy remote monitors to your system and can track real-time analytics and watch for actions across the network like pings, TCP/IP, and even void monitoring for SNMP. We also design our alerting to notify us when any issues arise and we are ready at a moment’s notice to take action.
Large companies have helpdesk support. It’s time for your company to have it too. Our helpdesk staff is fully trained in all aspects of desktop support and can help troubleshoot common issues, such as email, printer, and much more. Our local Phoenix helpdesk staff has countless certifications, but more importantly – they’re real people that provide superior responsiveness and attention. Contact us for more information on how we can help.
We know “geek” language, but prefer to communicate in layman’s term. Our approach to being your IT partner is simple.
Fix your issues, be responsive, communicate well, and make sure your issues don’t happen again. Rinse and Repeat.
PCIT Technology Solutions’ Managed Services allows small and medium sized companies in Arizona to leverage the same kinds of technology as much larger companies without the big financial commitment. We can take care of all your security, monitoring, patch management and professional services needs so you can focus on what matters – your core business.
Our focus is on small to medium businesses with as few as 15 employees to more than 250 employees. After continuous research and feedback, we have identified this market as a growing sector that would benefit from a dedicated IT support staff. We typically see that companies of this size are unable to manage and support a full-time IT staff person while focusing on their main core business. If they are able to afford a full-time employee to deal with their IT needs, they often have to outsource a majority of critical projects due to lack of time and/or skill-sets. We provide IT Consulting, helpdesk support, and technical services in the Phoenix Metro and Tucson area.
Jon is from Wyoming and moved to Arizona in 1996 to get away from cold weather. After changing careers from Engineering to Information Technology he started working with ABLE, Inc in Chandler and held roles from Network Engineer, Director of Operations, Director of Engineering and eventually Chief Technology Officer.
His passion for helping customers with technology has led to continuous growth in all areas of IT. After meeting Stephen Hetherington and discussing the idea of building a new full service managed services organization, Jon jumped at the opportunity. PCIT was born and he has led the organizations technical services team to ever growing heights. Jon lives in Gilbert with his wife, 3 kids, and 3 animals.
He spends most of his free time working on home projects, playing and coaching baseball, and golf when he has time (which isn’t often as seen by his handicap).
Stephen is originally from New York where he attended Portsmouth Abbey and then Syracuse University. He moved out to Arizona To help one of his fathers companies and never left. He was instrumental in starting the first online travel booking website Airfares.com which then Was sold off to Priceline.
It was at this time that he turned his passion for technology into a full time job starting NeedATech a computer/networking company. He then later started ProCopyIT with the great folks at ProCopy Office Solutions. ProCopy Office was then purchased and he decided to keep ProCopyIT, Now PCIT, and continue with the Managed Service Platform and provide the highest level of service and technology in the Arizona marketplace.
Stephen loves to relax in Rocky Point, Golf, and travel with his wife and two amazing boys!
